The Broadway Hotel FAQs

Frequently asked questions

We've included answers to some of the most commonly asked questions below. Can't find what you're looking for? Please get in touch - our team will be happy to help.


  • What is your cancellation policy?

    Hotel Bedroom Bookings

    We understand that, at this time, flexibility and peace of mind are important to you. You can now enjoy free cancellation up to 3pm, 5 days prior to your arrival. Reservations must be guaranteed with a credit or debit card at the time of booking, but no charges will be made at this time. Cancellations or amendments made after this time, or during your stay, will be chargeable to the value of your stay total.

    Holiday Cottages

    A 25% non-refundable and non-transferable deposit is taken at the time of booking. Full payment must be received 6 weeks prior to arrival. If your booking is within 6 weeks of your arrival date then full payment will be taken at the time of booking. All payments are non-refundable and non-transferable in the event of cancellation, we strongly recommend that guests seek appropriate travel insurance cover in case of any unforeseen circumstances arising causing a need for you to cancel your reservation.

    NOTE – A security deposit of £200 is also required for our Holiday Cottages in Broadway, the amount will be taken 24 hours prior to your arrival. Your security deposit will be refunded within 10 days of departure subject to any damage.

    Group Bookings 

    Please contact the hotel if you want to enquire about our Group contracts and agreements.

    Long stay bookings
    For bookings of 7 nights or more, a 14-day cancellation policy will apply, so as long as you cancel by 3pm 14 days prior to arrival, you will not be charged. If you do cancel within 14 days of your arrival, you will be charged for each night booked. If we are able to resell any of the nights, you will not be charged for these. You may wish to take out insurance cover.

    Prior to your arrival
    To help streamline check-outs, we now take a pre-payment for your total stay 5 days prior to arrival. We will use the card details you gave as your guarantee at the time of booking, if you want to use a different card, please contact us prior to this time.

    Multi-room bookings
    Due to our limited number of rooms, for bookings of 5 rooms or more, we will ask for a 25% deposit at the time of booking which will be non-refundable and 14 days prior to your arrival your deposit will become non-transferable. If you do cancel within 14 days of your arrival, you will be charged for each night booked. If we are able to resell any of the nights, you will not be charged for these. You may wish to take out insurance cover.

  • Who owns The Broadway Hotel?

    The Broadway Hotel and its three holiday cottages is a part of Hortus Inns, owned by Michael and Pamela Horton.

    The Hortons have owned The Broadway Hotel since 1997. The Broadway Hotel was formerly part of Cotswold Inns and Hotels; a collection founded by Mr & Mrs Horton.

  • How do I make a booking?

    We try to make our booking process as easy as possible, so you can either book online, by phone or by email. | 01386 852 401

  • Are the rates shown per person or per room?

    The rates shown on our website are per room, including VAT (and breakfast!)

    We guarantee to offer the best price when you book direct with us. By booking direct, you will also get exclusive access to our special offers and go on our priority list for room upgrades.

  • I haven't received my email confirmation. What should I do?

    Please check your spam filter as the first port of call. If it’s not there, it looks like you’ve encountered a technical problem. Please call us for assistance: 01386 852 401.

  • Do you have WiFi?

    Yes, we’re pleased to offer all our guests free Wi-Fi to use anywhere in our hotel. To get online, open your preferred internet browser and log in using the details provided to you upon check-in. You can also find the login details within the welcome pack in your bedroom.

  • Can I leave my luggage with you?

    Due to limited space in the hotel, we don’t have a dedicated luggage room. Although in the past we kept left luggage behind reception, this is now not possible, as we need to protect both our employees and other guests.

  • What time is check-in and check-out?

    You can check in to your room from 3pm. If you expect to arrive after 9pm, please let us know so that we can arrange for the reception desk to be manned.

    Check out is by 11am on your day of departure.

    Early check-ins  are sadly not available, as we are a small hotel with a limited team and our standards of cleaning are very high throughout the property. What we do offer is, if your room is ready when you arrive at the property we would always allow you to check into your rooms and not hold it back until 3pm.

    Late check-outs are sadly something we do not offer, by all mean ask reception if it is possible and we will check if we have an arrival that day into that room, we always try to offer assistance where possible.

  • Can I park at The Broadway Hotel?

    We have a small car park on-site for residents to use, free of charge, during their stay. Please note that we can only offer one parking space per guest bedroom.

    Unfortunately, we can’t offer this to customers of our bar and brasserie because of limited space.

    Sadly, our car park doesn’t have an electric car charging point, but on a positive note we are investigating how we can get one installed, we are hoping to have this facility in place for 2024.  

  • Can I bring a dog?

    We are delighted to welcome your four-legged friends to The Broadway Hotel. For this reason, we have introduced a dog stay for free policy, when booking directly with the hotel. Please let us know at the time of booking if you are planning on bringing a dog as not all our bedrooms can accommodate dogs.

  • What is the procedure with Lost Property?

    The Broadway Hotel is not responsible for any item that is mislaid or left behind and cannot guarantee that all items will be found. If an item is found in a guest bedroom, within the hotel premises or a holiday cottage, it will be recorded and safeguarded for 90 days. Any perishable items will be disposed of immediately.

    If you believe that you have left an item behind, please contact the hotel reception on 01386 852401, with a brief description of the item you are missing, the room number in which you stayed and your date of departure. The hotel will contact you within 48 hours of receiving your lost property enquiry.

    If your item is found the hotel will contact you to request card details for payment of the postage and packing, prior to your item being returned.

    The hotel will return Lost Property via Royal Mail 2nd class for UK mainland and will request a proof of postage, a small package will be chargeable at £15.00, Medium packages will be £25.00 and large packages will be chargeable at £35.00, any valuable or extremely large items will be subject to additional charges. (Additional charges will be applicable for outside of the out UK)

    Should you prefer to collect your item from the hotel (within 30 days) or use an alternative postal method, please advise.