The Broadway Hotel

Terms & conditions

Please read these Terms and Conditions carefully. By using this website and The Broadway Hotel booking service, you are agreeing to be bound by the Terms and Conditions detailed below which form the basis of your contract with Hortus Inns Ltd (Company Number: 1203 6142).

Hortus Inns Limited

In the Terms & Conditions set out below, “you” and “your” refers to all persons named on the booking, which includes any individual(s) subsequently added or substituted at a later date. “We”, “us” and “our” all refer to Hortus Inns Ltd. Please print and retain a copy of this Agreement for your records as it may occasionally be updated. Our Terms and Conditions are governed by English law.

1.) Making a booking

By making a booking you are confirming that you are authorised to do so on behalf of all persons named in the booking and you are acknowledging that all members of your party agree to be bound by these Booking Terms & Conditions. When your booking has been made a confirmation will be sent to you by email using the email address that you have supplied, or by post. Booking confirmations are subject to the availability of accommodation at the hotel. You should carefully check the details of your confirmation as soon as you receive it. You must contact Broadway Hotel immediately if any of the details are incorrect or incomplete. We will always endeavour to rectify any inaccuracies or accommodate any alterations you wish to make to your booking. We cannot accept liability for any inaccuracies that are not brought to our attention within seven days of issuing your confirmation, nor can we accept responsibility for inaccurate information that you have supplied.

2.) Paying for your booking

At the time of booking, we will require a credit or debit card to act as a guarantee of your booking, no charges will be made at time of booking. As we have a free cancellation policy up until 3pm local hotel time 5 days prior to your arrival, cancellations or amendments made after this time, or during your stay, will be chargeable to the value of your stay total.

In all cases 5 days prior to your arrival full payment will be deducted from your card provided at time of booking, unless prior written agreement has been received by The Broadway Hotel. Unless stated as part of your booking, additional items such as (but not limited to) the cost of external telephone calls, meals, drinks, travel expenses, are not included in the price of your stay. If you incur any such additional costs, you must settle the sum involved prior to your departure from the hotel.

Special calendar events have different booking conditions these are; Christmas and New Year’s Eve Packages, Twix-mas, Multi-room bookings, Groups, Cheltenham Races and our holiday cottages – please see below;

Christmas and New Year’s Eve Packages

A 25% non-refundable and non-transferable deposit is required at the time of booking with the remaining balance due by 1st December. Full payment will be required on any bookings made thereafter. All payments received are non-refundable and non-transferable.

4.) Amendments to your hotel booking

You should notify us of any amendments to your confirmed booking in writing as soon as possible. Hotel bedroom amendments are subject to availability and those made within 5 days of the cancellation period may be subject to cancellation charges (excluding Special calendar events, groups and multi-room bookings).

Requested Groups and Multi-Room Booking Changes - Please see your signed contract for details or if you require any further assistance or more information, please contact our reception team via email

5.) Cancellations

In order to avoid cancellation and/or non-arrival charges, guests should observe Hortus Inns Ltd cancellation policy, which is FREE OF CHARGE up to 3pm local hotel time five days prior to your arrival, cancellations or amendments made after this time, or during your stay, will be chargeable to the value of your stay total.

This includes advance cancellation of any supplementary activities or tickets that may have been issued. Failure to cancel in advance will result in a charge equivalent to the value of your booked stay charged to your credit or debit card.

Please be advised that all payments taken are non-refundable or transferable, for this reason we strongly recommend that guests seek appropriate travel insurance cover in case of any unforeseen circumstances arising causing a need for you to cancel your reservation.

6.) Cancellations and Changes made by Hortus Inns Ltd

In the unlikely event that we are unable to accommodate a confirmed reservation, it may be necessary to offer an alternative of an equal or a superior standard. If at any time we need to make changes that will significantly affect your stay or we need to cancel your stay, we will tell you as soon as possible, offering a suitable alternative. This does not apply to minor changes or events during your stay, resulting from unusual or unforeseeable circumstances beyond our control. We cannot be held responsible for cancelling your booking as a result of your failure to comply with any requirement of our Booking Terms & Conditions, and we cannot be held liable for any expenses, costs or losses incurred by you as a result of any change or cancellation. If a guest or a member of your party behaves in a way that causes or is likely to cause danger, upset or distress to a third party or to hotel or guest property, we are entitled, without prior notice, to curtail the stay and request that the person(s) concerned leave the hotel. No refunds or return travel arrangements will be made and we will not pay any expenses or costs incurred as a result of such a curtailment.

7.) Additional Requests

All additional or special requests are subject to availability and we cannot guarantee the provision for special requests. Any additional requests made should be prior to your arrival at the hotel, giving reasonable advance notice.

8.) Third-Party Suppliers

Elements of your break may include services supplied by third parties. Such third-party suppliers will usually have their own set of Terms and Conditions relating to the services they provide. You should consult any third-party Terms and Conditions soon after making a booking if your break includes such items.

9.) Medical Conditions

If you or any member of your party has a medical problem or disability which may affect your stay, please advise us so that we can make provision for the particular needs of the person(s) concerned or advise you if we are unable to make such provision. If details are not provided to us at the time of booking, the hotel reserves the right to cancel the booking should it be unable to make appropriate provision for a specific need or needs.

10.) Circumstances beyond our control

We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected with the hotel.

By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid to the hotel owner or manager on demand. If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and the other party’s full legal costs) as a result of your action.

11.) Complaints

If you are dissatisfied with any aspect of your stay you should bring the problem or issue to the attention of the duty manager at the hotel as soon as possible so that all reasonable efforts can be made to rectify the situation. If, for any reason, the issue cannot be resolved to your satisfaction and you wish to make a complaint, you should put it in writing and send it to: Customer Relations, Hortus Inns Ltd, Orchard House, Crab Apple Way, Vale Business Park, Evesham, WR11 1GE. Alternatively, email the general manager on

12.) General Information

Accommodation: As a minimum, all bedrooms feature a private en-suite bathroom, colour television, tea/coffee making facilities and direct dial telephone. Virtually all bedrooms feature facilities in addition to those stated above. Breakfast & Dinner: Bed & breakfast prices include a full, traditional English breakfast, unless otherwise stated. Dinner, bed & breakfast prices include breakfast as outlined above and a 3-course meal taken from our Table D’hôte menu. 

Checking-in: Your room(s) will normally be available after 3pm. If you plan to arrive later than 9pm, please advise the hotel directly atleast 24-hours prior to your arrival, please contact our reception team via email   

Hotel ratings: The AA inspects all hotels annually. Their service, facilities and overall ambience determine their quality grading and number of stars awarded to the property. AA Rosettes are awarded by the AA to denote cuisine of a particularly high standard.

Parking: The Broadway Hotel has a limited number of spaces; one space is reserved for each room at the hotel. If you need more information, please contact us on 01386 852 401 or via email   

Pets: Dogs are accepted at the discretion of the hotel for a small charge, if you book a pet friendly room direct with the Broadway Hotel your dog will stay for free. Please state when booking if you intend to bring your dog and be aware that your dog may not be permitted in all public areas where food is served. For more information on this, please contact us on 01386 852 401 or via email   

Taxes: All prices include Value Added Tax (VAT) at the current rate (Hortus Inns VAT No: 32503 6825)

Our Response to the VAT Reduction

When the UK Government communicated a VAT cut for hospitality, the Chancellor was adamant that this initiative was being introduced to protect hospitality businesses not to stimulate consumer demand. Unsure of what our position should be, we consulted at length with fellow hoteliers and with the wider industry and collectively decided that with the prospect of losses due to closure, reduced capacities, weak demand from certain markets and abnormally high operating expenses for the foreseeable future, we would not be passing the VAT reduction onto our guests. Ultimately the rates we communicate are inclusive of VAT and therefore the rates charged and paid remain unchanged.

Tourist attractions: To avoid disappointment you should check the seasonal and/or daily opening times of any tourist attractions prior to travelling to the hotel or the attraction concerned.

Accuracy of information on this website: Whilst we endeavour to ensure the information contained within this website is as accurate as possible, there will inevitably be instances where information may be incorrect or out of date. It is always advisable to check specific details that may be relevant to your booking prior to making that booking. For example, information relating to regional or local attractions is intended for your general information and any changes to such attractions or facilities are beyond our control. We reserve the right to amend or remove information at any time and do not accept responsibility for keeping copies of any amended or deleted information.

13.) Insurance

It is your responsibility to ensure that any insurance cover you have provides adequate cover for your needs and for the duration of your stay.

14.) Our Liability to you

We accept liability for, and totally restricted to, services booked via the Hortus Inns Ltd website in accordance with the Booking Terms & Conditions current at the time of booking. We cannot accept any other form of liability.

15.) Third-party websites and viruses

Hortus Inns Ltd cannot be held responsible for the accuracy, content, or availability of information about our hotels or our organisation that may be found on third party websites. Neither are we responsible for the content or privacy policies of any third-party websites that have links to or from the Hortus Inns Ltd website. Attempts to interfere with the operation of our website, by whatever means, or any attempt to place an unreasonable or disproportionate load on our website or server infrastructure is prohibited. In the event of our website failing to operate, either in whole or in part, due to infections by computer viruses, bugs, tampering, unauthorized intervention, fraud, technical failures or any other causes beyond reasonable control, we reserve the right in our sole and absolute discretion to prohibit usage of our site and to cancel, terminate, modify or suspend the site.

16.) Copyright

Copyright (c) Hortus Inns Ltd. All rights reserved. All copyright and other intellectual property rights in all text, images, sounds and other materials on this site is the property of Hortus Inns Ltd and its affiliated companies. No reproduction of any part of this site may be sold or distributed for commercial gain or modified or incorporated into any other work, publication or site. All names, logos, trademarks, service marks, trade dress and trade names are proprietary to Hortus Inns Ltd and may not be used by anyone for any purpose without our prior express written consent. Framing or utilised framing techniques of the above or other proprietary information is also prohibited without written consent. We consider our trademarks to be valuable assets and take infringement of them seriously. It is illegal to use any robot, spider or other automatic device, or manual process to monitor or copy the Site or the contents or information without our prior express written consent. The use of any such material on any other web, internet, intranet, extranet or other site or computer environment is strictly prohibited. Information on our site is intended for your reference only. If you have any specific queries you should contact Hortus Inns Ltd direct. Hortus Inns Ltd nor any party involved in creating, producing or delivering this site shall be liable for any damages arising out of any access to, use of, or inability to use this site.

17.) Privacy Policy

Hortus Inns takes the privacy of our customers information very seriously. With that in mind, we have produced and adhere to a detailed privacy policy in line with the General Data Protection Regulation (GDPR) – a regulation in UK and EU law on data protection and privacy for individuals within the UK and EU. We have prepared a detailed policy so that you can make an informed decision about the extent you provide your information to us. Please do not use our site if you do not agree with the Privacy Policy.